C9800

Interesting Troubleshooting Cases, Part 2 - The Zoom issues in just one building

Interesting Troubleshooting Cases, Part 2 - The Zoom issues in just one building

Note: This article is part 2 of a 4-part troubleshooting series, with more in-depth information about a TEN talk at WLPC.
Part 1 - The RADIUS connection
Part 3 - Breaking other Wi-Fi
Part 4 - The suddenly weaker Wi-Fi
Video recording from WLPC Prague

Incoming Ticket: Terrible connection using Zoom on Wi-Fi. Works for a while, then unusable for a minute. Building is almost empty.

This is of course pretty broad, so to get an overview on what I checked:

  • The building was new, and got 802.11ac Wave2 Wi-Fi, planned and validated - so it should not be a coverage issue
  • Also happens when the building is almost empty, so capacity should not be an issue
  • Multiple client typed affected, so probably not a client driver issue
  • Log check revealed that there is no unexpected roaming and no channel changes
  • It was validated that it worked fine on the wired network, so only wireless was affected
  • On the whole campus, only this building had this issue
  • It was hard to reproduce, sometimes it took hours, sometimes it was multiple times in an hour
Interesting Troubleshooting Cases, Part 1 - The RADIUS Connection

Interesting Troubleshooting Cases, Part 1 - The RADIUS Connection

Note: This article is part 1 of a 4-part troubleshooting series, with more in-depth information about a TEN talk at WLPC.
Part 2 - Zoom issues
Part 3 - Breaking other Wi-Fi
Part 4 - The suddenly weaker Wi-Fi
Video recording from WLPC Prague

Incoming Ticket: I’m a student from Institution X in the same town. I am visiting your library and I can’t connect to eduroam here. It works fine on the campus of Institution X.

If you are not familiar with eduroam, it is a worldwide network of Universities, granting each other wireless access.

eduroam is built in a tree-like structure:

tree-like countries

If you as an institution receive an authentication request from a foreign user, you will forward it to your country root - you only talk directly to your root. This root will either know where to forward it - if it is in the same country - or forward it to his root, which knows all countries. Upon being received by the correct country root, it will arrive at the right institution.

IPSK on Cisco without ISE but FreeRADIUS

IPSK on Cisco without ISE but FreeRADIUS

What is IPSK?

The concept is not new, other wireless vendors had this or similar features for a while (often named PPSK, DPSK, or MPSK, all with a bit different functionality), but some time ago Cisco released “Identity PSK”, or short, “IPSK”. It has been available on AireOS since version 8.5 and on the 9800 controller since the beginning (16.10) - I did my first experiments with it on AireOS 8.5 and made it into a new service on our campus on 16.10 back then.

As the name suggests, it is a PSK authentication, but not every client on the SSID has to have the same PSK. You can group them by department, or type, or can even give every single device its own PSK. Additionally, with dynamic VLAN assignment (which has been possible forever), this leads to great grouping and security zones. This is why this solution is so great for IOT:

  • They can typically not use 802.1X
  • You want to separate them, e.g. cameras, sensors, displays, weird printers
  • You don’t want to use a separate SSID for every type, because of SSID overhead

IPSK makes it possible to have this on one SSID:

One SSID - 3 Clients in 3 VLANs with 3 different PSKs instead of 1 SSID per device type or vendor

The solution is typically to use a Cisco ISE to configure the auth side of the equation. But it does not have to be ISE - any RADIUS implementation that can send some attributes will work.

This is why I chose to show you how it is done in the great open-source RADIUS server FreeRADIUS.

Upgrading Cisco 9800 Controller in HA

Upgrading Cisco 9800 Controller in HA

My two 9800-40’s run in HA. They have been running 16.10.1e for some time now, and I wanted to upgrade to the new suggested 16.11.1c or directly to 16.12.1 to test it out, as long as we are still in the summer holidays and there isn’t that much going on. A newer release is definitely needed in a few weeks, when my first Wi-Fi 6 (or 802.11ax, depending on marketing flavour) APs arrive to go online.

The official Cisco documentation (found here) for upgrading an HA pair is a little lacking:

Official HA upgrade documentation

Yes, this is it. The whole section. Not only is there not much detail, but it is in “old IOS style” upgrade (now called “bundle mode”), setting the .bin file in the boot variable. With this, it does not get copied automatically to the standby-box, there is no rollback, and, if I read correctly, you can’t AP image predownload that way.

NOTE: Documentation has been improved vastly since then. This shows how early I was with the C9800 - I was told one of the first in Europe and the first in Austria.

IOS XE “new style” (officially called “install mode”) works just as the release notes state, and, even if it does not say, it does everything on your standby-box too.

I downloaded the new .bin file from the Cisco download section and copied it to the bootflash on my primary box. Then you use the “install add file” command:

6 more weeks with the Cisco Catalyst 9800-40

6 more weeks with the Cisco Catalyst 9800-40

In my last post I wrote about my first findings in trying to implement the C9800 in my wireless network.

As this was a “try&buy”, and things were looking good - not perfect, but very reasonable and with great prospects - I went from “try” to “buy”, and started migrating.

So I want to share some more insight about the process, about issues and about my setup. As of the time I began writing this post, 16.10.1e was the lastest released software. During writing, 16.11.1b was released, that includes some missing features (mDNS, CAPWAP over NAT/PAT,…) and fixes multiple bugs. As I am not yet running this software, this post is about 16.10, and if I discover new insights, I will make a new post about 16.11.

NOTE: This was a very early look on the C9800, with software version 16.10. A lot has changed over 16.11, 16.12 an on to the 17 train.

One of my two 9800-40 (in HA-SSO), mounted into the destination Rack. Connection as Multichassis-Etherchannel (20G for now, option to 40G) and 1G HA link, in different buildings, 2 PSUs on different circuits (one with UPS, one without), one building includes diesel generator.

C9800-40 mounted in the rack

  • I went full IPv6 in the wireless infrastructure. Gone are the days of RFC1918 space, weird routes and NAT. The controller itself does have an IPv4 address in addition to the IPv6, as the RADIUS servers are (not yet) IPv6, and there are some APs outside of the network, that do not have an IPv6 connection. But my management, and the CAPWAP connection between AP and controller is IPv6 only. The APs do not even have an IPv4 address.
6 weeks with Ciscos newest wireless controller, the Catalyst 9800

6 weeks with Ciscos newest wireless controller, the Catalyst 9800

With a lot of fanfare, Cisco introduced their newest wireless controller platform, the Catalyst 9800, late last year. They are still commited to AireOS (the software the classic WLCs run - like the 5508/5520 or the giant 8540), but every time you talk to someone from Cisco it is clear that they want the new Catalyst 9800 - based on IOS-XE - to succeed.

The two Catalyst 9800-40 Controllers in my lab

Just to be clear, this is not a converged access controller as the 5760, that also ran on IOS-XE - this was my first thought, but the blog posts from Dave from wifireference.com or Phil from networkphil.com were assuring that this is not the case.

No matter what flavor you like - as VM as the 9800-CL or as hardware appliance as 9800-40 and 9800-80 - Cisco has got you covered.

As my WiSM2s are ageing, get no new software and are about to run out of licenses, I gave this a shot, and ordered a pair of 9800-40s, to run in HA. Sessions and Meet-the-Engineers at Cisco Live! in Barcelona were reassuring. Our Cisco partner arranged a speedy delivery - despite pretty long waiting times at the moment - and also got me a contact directly at Cisco. This has been proven to be very valuable - someone you can direct questions to that arise all the time, little issues you run into, or defects you find. There is already a good amount of documentation online, but it is still lacking in detail.

So, I had the C9800-40s now for about 6 weeks, and learned a LOT in this time: